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Investigations Specialist w/ Italian

Investigations Specialist w/ Italian

Referenznummer 
440255
Standort 
CZ-Prague
Datum 
28.8.2017
Company 
Amazon Logistic Prague s.r.o.
Recruiting Team 
..

Stellenbeschreibung:

Job Description

Investigations Specialist - w/ Italian

Amazon is looking for individuals with critical thinking and decision making abilities to join us as Investigation Specialists. Our mission in Transaction Risk Management Systems (TRMS) is to make Amazon the safest place to transact online. TRMS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Investigate suspicious activity and behaviour that could pose a risk to our customers on the Amazon EU websites.

KEY RESPONSIBILITIES:
· Communicate effectively via email and/or telephone with our customer base - buyers, merchants and internal customers.
· Take appropriate action to identify and help minimise the risk posed by fraud patterns and trends.
· Consistently achieve/exceed weekly productivity and quality standards.
· Participate in ad hoc projects/assignments as necessary.



If you want to make history and be part of the Earth’s Most Customer-Centric Company, come and join us.

Notwendige Qualifikationen

  • Investigators to evaluate buyer or seller transactions/profiles/claims
  • Applicants have to be fluent in Italian and English language
  • These positions are ideal for recent graduates or people with customer service/claims backgrounds.
  • Flexibility with working hours and work Saturdays or Sundays as part of your normal 5 day shift.
  • Trilingual skills would be an advantage.
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Self-disciplined, diligent, proactive and detail oriented.
  • Independent decision making based on data analysis.
  • Analytical/evaluation skills will be an advantage

Wünschenswerte Qualifikationen

PREFERRED EXPERIENCE:

  • Previous work experience in a customer service/claims / retail environment.
  • Knowledge of or experience in a claims/fraud/risk management environment.
  • Experience in finance, data analysis, research, translation or training is a distinct advantage