Returning Candidate?

HRS Team Leader

HRS Team Leader

Amazon Czech Republic Srvcs
Recruiting Team 


Job Description

HRS Team Leader

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and millions of products are distributed each year to loyal customers. The overall mission is simple: to be the place where customers can find, discover and buy anything online. Whatever customers want, Amazon will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. Join the HR team for the Regional Shared Services located in Prague, which will support Amazon across certain EMEA Countries. The hub will provide a multi-language capability to the internal customers, and is looking for HR Shared Services Team Leader to join the growing Shared Services Centre. The role will have a strong focus on both operational delivery and effective team management ensuring outstanding levels of service to the internal customers and supporting the ongoing development of the services through effective Voice of the Customer feedback. The Team is working on and supporting key employee life cycle queries. Successful candidates must have experience of working and leading an operations process managed team with knowledge of HR processes.

Meet your future team!

Watch the HR Services Prague Video


* Lead teams working on and supporting key employee life cycle processes.
* Managing individual team member performance and development
* Ensure appropriate team coverage and scheduling and also monitoring and reporting upon key SLAs and KPIs.
* Deal with escalations from stakeholders and / or other parts of the shared services function to ensure that issues are addressed in a timely fashion.
* Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and those in the wider HR team.
* Build effective relationships with stakeholders (in the wider HR team) and regional and global peers.
* Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns.
* Be part of a team that actively seeks customer feedback to improve levels of service.

Meet your future team!

Watch the HR Services Prague Video

Notwendige Qualifikationen

Basic Qualification:

* Fluent in English
* Bachelor’s Degree
* Computer literacy (Excel, Outlook, Word)
* Knowledge of HR Process and Systems
* Flexibility

Wünschenswerte Qualifikationen

Preferred qualifications:

* Experience in Shared Service Environment is advantage
* Experience working with a large and diverse employee base.
* Experience of working in and managing teams in a Shared Services environment, advantage.

What we offer:

* Unlimited contract
* 5 weeks of vacation
* 2 days per month home office option
* Relocation package
* Multisport card
* Employee referral program bonus
* Language courses
* Varying local discounts e. g. for canteens, cafes etc.
* An inspiring, energetic international team
* Corporate events
* Workplace refreshments
* Life insurance and pension plan
* Exposure to Amazon teams in various European countries
* Possible internal and/or international growth

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.