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Payments Specialist

Payments Specialist

Amazon Deutschland Services GmbH
Recruiting Team 


Job Description

At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are recruiting for a Payments Specialist (m/f) in Regensburg
As part of Amazon's mission to be the most customer-centric company, we are looking for the right person to help us to continue to improve our customer payments matching customer service processes.

As Payments Specialist (m/f), you will be responsible for:
  • Prepare, allocate and match incoming customer payments on Amazon owned bank accounts on a daily base
  • Understand areas for improvement within the customer payments matching area
  • Drive a stronger customer experience
  • Maintain a high quality standard
  • Support the global Business Operations Team “Drive to Zero” goal
  • Support the EU Business Operations Team to resolve customer escalations within their Service Level Agreements

Notwendige Qualifikationen

  • 1+ years experience in a customer service environment
  • Experience with Microsoft Office
  • Flexibility in approach to work and self driven
  • Results orientated
  • Bias for action, takes responsibility/ownership and delivers
  • Fluent in German and English both verbal and written
  • Collaborative to work collaboratively across multiple sites and multiple disciplines

Wünschenswerte Qualifikationen

  • Knowledge and experience with the financial payments industry
  • Experience with HTML, Wiki, and creating documentation
  • Knowledge and experience with SQL
  • Professional approach to working with colleagues at all levels – Team Leads, Team Managers and Remote Mentors
Please submit your application in English.