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Customer Experience Specialist/ Turkish and German Speaking(m/f)

Customer Experience Specialist/ Turkish and German Speaking(m/f)

Referenznummer 
579154
Standort 
DE-BE-Berlin
Datum 
15.9.2017
Company 
Amazon CS Berlin GmbH
Recruiting Team 
..

Stellenbeschreibung:

Job Description

Work hard. Have fun. Make history.
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Amazon is looking for a Customer Experience Specialist/ Turkish-English Speaking (m/f) to join the Customer Service Support team in Amazon’s Customer Service Center in Berlin or Regensburg.

As the Customer Experience Specialist you will be responsible for:
  • Identify customer pain points and drive projects to improve the customer experience and key metrics
  • Identify and challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects
  • Proactively manage customer impacting issues as they come up in a troubleshooting mode
  • Construct and send mass customer communication
  • Provide analysis, write-ups and regular reporting of customer impacting issues
  • Keep management informed of changes in and outside CS that have impact on customer experience

Notwendige Qualifikationen

  • Excellent speaking-listening-writing skills
  • Attention to detail
  • Proactive self-starter
  • Customer focus, ability to walk in customer’s shoes, advocating on behalf of the customer
  • Excellent planning, organizational and time management skills
  • Willingness to roll up sleeves and take care of emerging operational issues hands on
  • High level of computer literacy, strong Excel and Word skills
  • Strong analytical skills and process orientation
  • Fluency in English and Turkish, and German at minimum basic level

Wünschenswerte Qualifikationen

  • Analytical experience (Customer Service or Operations focused)
  • SQL knowledge
  • Experience in project management
About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary and stock units we offer a host of other benefits.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.
Sounds interesting? We look forward to your application. Please apply online and upload your CV and a letter of motivation in one document (max. 5 MB).
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.
If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.