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Regional Operations Learning Manager Germany

Regional Operations Learning Manager Germany

Amazon EU SARL (Germany Branch)
Recruiting Team 


Job Description

About Amazon:
At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. Our Fulfilment Centres are at the heart of Amazon’s world-class and rapidly growing Operations network. They’re where we manage our customers’ orders using industry-leading workflows. This is how we delight our customers!
With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.
About the role:
If you love a challenge, have experience leading teams in fast paced operational environments, and have a passion for learning, we want you on our team.
As a member of the CEU leadership team in one of our Fulfillment Centers, your role will be to ensure that effective, standardized training and learning programs are in place to support our Associates’ onboarding and development as they join and progress within Amazon Operations in Europe.
In this dynamic and challenging role, you will be very close to the action and spending time on the warehouse floor with the teams who make our Fulfillment Centers great. Amazon has seen rapid growth over the last few years and we plan to keep on growing. This means a lot of new Amazonians to train and coach. A lot of people to help stay curious and keep learning.
You will be essential to the growth and success of Amazon and our team members.
This role will be based either in one of our offices in Germany, and will require approximately 50% travel within the region and Europe.
You will reporting to the ‘Head of Learning for CEU Operations’.
You will have a team of up to 12 ‘Learning Managers’ directly reporting to you.

Notwendige Qualifikationen

Your Responsibilities:
● Lead, manage and coach your team of Learning Managers to be the best they can be. Understand what motivates your team, support them to develop a career plan and actively support them to achieve it.
● Build the capability of your Learning Teams to use available data sources to understand and communicate performance, and investigate its drivers. Support them to agree and execute actions to improve new hire and cross-trainee Productivity, Quality and Attrition, and to maintain a motivated and high performing group of ‘Instructors’.
● Build strong relationships with the regional and site leadership teams. Use these to remove barriers to learning, resolve performance issues, and ensure your Learning teams focus on their priorities.
● Work with your colleagues in Supply Chain and High Volume Hiring to ensure that hiring forecasts and communication of new hires is kept as stable, accurate and timely as possible. And with Finance to ensure that your sites are properly resourced to meet long term (peak) hiring/ cross training forecasts.
● Partner with Human Resources, Health & Safety and Engineering colleagues to ensure all compliance and safety training is delivered across your sites to the agreed timescales.
● Support the launch of new Fulfillment Centers by hiring and developing the best Learning teams.
● Lead the design of new training and coaching content, bringing together expertise from across the Learning network to develop high quality content specified to meet EU-wide requirements.
● Co-design EU-wide solutions (reporting/ system/ process/ policy/ behavior change) to improve the effectiveness of the Learning operation and the performance of our operation. Execute the delivery of these solutions, supporting your sites to quickly embrace the changes.
● Ensure the use of the agreed training, process and policy standards across your sites. Capture requirements to amend standards and work with the EU Content Management team to ensure standards are updated as required.

Wünschenswerte Qualifikationen

To be considered for this role, you must have:
● A bachelor's degree or equivalent.
● Excellent verbal and written communicators - both in the native language and English.
● Evidence of success in leading teams across multiple locations.
● Strong analytical, planning and organizational skills. The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.
● A proven track record in complex manufacturing/production environments and experience of implementing ‘lean principles’.
● Used learning theory and instructional design principles to create and administer training content and programs.
● Familiarity with project management principles and experience in delivering process and behavior change at pace and at scale.
● Data skills and the ability to understand how Learning’s activities and responsibilities impact the metrics that drive how our sites are managed.
● Full proficiency in MS Office
Fluency in additional European languages and knowledge of the employment framework within the region are desirable.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.
If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.