• Customer Service Associate (German) Communities

    Standort ZA-Cape Town
    Datum 6 months ago(7.12.2017 16:06)
    Referenznummer
    600758
    Company
    Amazon Development Centre (South Africa) (Proprietary) Limited
  • Job Description

    • Moderate all customer reviews and respond to email queries
    • Meets or exceeds quality and productivity goals assigned by management
    • Demonstrates clear and polite written and oral communication
    • Maintains a positive and professional demeanor and portrays the company in a positive light
    • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
    • Follows company policies and processes in order to process customer requests appropriately
    • Demonstrates knowledge and use of departmental resources, policies and procedures.
    • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
    • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
    • Proactively communicates system and process issues, and customer feedback trends to management
    • Exceeds customer expectations by going above and beyond all other duties as assigned.

    Notwendige Qualifikationen

    • Must be fluent in German (Speak,Read and write). A basic understanding of English will be required.
    • Matric or equivalent
    • 1+ year of relevant customer service experience
    • Internet navigation and troubleshooting Skills
    • Proficiency in Microsoft Outlook and MS Office applications
    • Excellent communication skills (spoken and written)
    • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)

    W├╝nschenswerte Qualifikationen

    • Some college degree preferred
    • 1+ year of relevant phone or email customer service experience
    • Ability to multi-task with phone and computer skills
    • Experience working in a customer service or call center preferred
    • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
    • Demonstrated ability to work as an effective team member
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