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Customer Service Associate (German) Communities

Customer Service Associate (German) Communities

Referenznummer 
600758
Standort 
ZA-Cape Town
Datum 
7.12.2017
Company 
Amazon Development Centre (South Africa) (Proprietary) Limited
Recruiting Team 
..

Stellenbeschreibung:

Job Description

  • Moderate all customer reviews and respond to email queries
  • Meets or exceeds quality and productivity goals assigned by management
  • Demonstrates clear and polite written and oral communication
  • Maintains a positive and professional demeanor and portrays the company in a positive light
  • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
  • Follows company policies and processes in order to process customer requests appropriately
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
  • Proactively communicates system and process issues, and customer feedback trends to management
  • Exceeds customer expectations by going above and beyond all other duties as assigned.

Notwendige Qualifikationen

  • Must be fluent in German (Speak,Read and write). A basic understanding of English will be required.
  • Matric or equivalent
  • 1+ year of relevant customer service experience
  • Internet navigation and troubleshooting Skills
  • Proficiency in Microsoft Outlook and MS Office applications
  • Excellent communication skills (spoken and written)
  • Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)

W├╝nschenswerte Qualifikationen

  • Some college degree preferred
  • 1+ year of relevant phone or email customer service experience
  • Ability to multi-task with phone and computer skills
  • Experience working in a customer service or call center preferred
  • Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
  • Demonstrated ability to work as an effective team member