Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Transaction Risk Management Systems (TRMS) Knowledge Management team as a Content Developer. The Role
As a Content Developer, you will be responsible for developing standard operating procedure documents for TRMS investigators and email communications for Amazon's third-party sellers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor—you are the owner of the investigator and seller experience.
In this role, you will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. TRMS is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape. The Team
TRMS designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon. The TRMS Knowledge Management team updates, and manages content to support global operations. We use data to make decisions about our content, and we advocate for the investigator and seller experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. We are based in Seattle, Washington, USA, with additional offices in Prague, Czech Republic, England, and Ireland.