• Employee Relations Manager

    Standort DE-NW-Werne a.d.Lippe
    Datum 5 months ago(17.5.2018 20:03)
    Amazon Logistik Werne GmbH
    Company/Location (search) : Country (Full Name)
  • Job Description

    This role can be located at any one of our sites in Germany for the right candidate.

    Senior Manager Employee Relations - DE based
    Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

    Role: Senior Manager Employee Relations
    The Amazon ER team is passionate about business partnering in its truest sense. Reporting to the DE Senior Manager Employee Relations, you will play a critical role in developing and delivering the ER plan across a number of fulfillment centers and for the DE network as a whole. You will work closely with the senior leadership teams and the wider HR network operations team, utilizing your excellent communication, coaching and influencing skills to drive employee engagement and manage change.
    In a regional ER function, you will collaborate with the site leaders and operate with a high level of autonomy. You will get exposure to many different aspects of the business and have the opportunity to work on national and international ER and HR projects.
    Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers.

    Business Area: Operations / FC; partly specialty business (AMZL; PN; Fresh)

    Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers because meeting and often exceeding their expectations make us feel good. The Operations teams in our fulfillment centers are responsible for managing a vast range of fast-moving inventory. From receiving into the fulfillment center to stowing, picking, packing and shipping to our customers, they work very hard to ensure that our customers receive what they want, when they want it.

    Main Responsibilities:
    The Senior ER Manager works as part of the senior leadership team, developing and delivering ER projects and programs whilst ensuring, through a team of local OPS and HR Managers, the effective delivery of an excellent, customer-focused ER service to the operations team. The Senior ER Manager is an integral role in the DE HR and EU ER team.

    Responsibilities include, for example, the following:

    Employee Relations & Engagement
    Employee engagement is at the heart of everything we do. We care about our employees so that they can care about our customers. You will have Ownership for ensuring that fair, consistent and transparent employee relations processes are applied at the sites, making it a great place to work. You will lead and partner projects to develop and implement employment policies and procedures Thinking Big about any international integration. You’ll Earn the Trust of Others by forming strong relationships on site, including works councils, allowing you to ‘monitor the pulse’ of employees and from there drive continuous improvement in engagement. Your expertise in the field will allow you to support and advice your team and your customers on complex ER cases, Insisting on the Highest Standards in case management.

    Works council management
    Amazon respects the right of our employees to establish and join works councils, choosing and engage in constructive negotiations. You will be providing guidance to DE senior leadership team when developing or implementing WW, EU or DE projects and to local teams for topics arising from local management or works council. Furthermore, in partnership with legal, you will develop and provide projects, processes and guidelines for WC management to improve internal partnerships.

    Labor relations
    ­In labor relations, you support Amazon organization with strategic and operational advice in the current dispute with trade unions. This does include guidance and information about recent developments at union strategies, developing local contingency plans, labor dispute preparation trainings. You will also partner with PR for all labor relations related internal and external communication.

    Generalist ER
    As an experienced Senior Generalist, you’ll lead and inspire other team. Your open communication and credible decision making will help Deliver Results within the site at a fast pace, you’ll definitely be someone with a Bias for Action. Most importantly, you’ll be fair, pragmatic and commercial - someone who is proactive, who enjoys being visible and delivering tangible results to your customers and the business as a whole.

    Notwendige Qualifikationen

    Required qualifications and skills:
    The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment.
    The successful candidate will:

    · Have some years of relevant HR/ER experience, ideally within a high volume, fast paced and customer focused environment
    · Possess problem solving and analytical capability; experience of managing ambiguity and analyzing HR metrics to find root causes and develop short, medium and long-term plans
    · Have the ability to develop effective working relationships with employees at all levels including hourly paid, shop floor employees
    · Have emotional intelligence
    · Have a proven hands-on attitude, be flexible and adaptable.
    · Demonstrate the ability to motivate and influence others
    · Possess strong change management, negotiation and influencing skills
    · Have intellectual curiosity; bring valuable insight into the team / business and be creative
    · Willingness to travel 30-40%
    · Have fun and love what you do

    Wünschenswerte Qualifikationen

    Preferred Qualifications

    · Degree and ideally law degree / legal background preferred
    · Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous.
    · Fluent in German and English

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