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Polish Speaking Project Specialist (Content and Editorial), Customer Service (m/f)
2 months ago(18.5.2018 11:32)
Amazon CS Berlin GmbH
Work hard. Have fun. Make history. Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
Amazon's Customer Service (CS) department is seeking an experienced Polish-English Speaking Project Specialist to join the team.
The ideal candidate will:
- Build customer-focused content using sophisticated content management systems, with specialist skills in localization and translation - Use superior writing skills and extraordinary attention to detail to implement and evangelize content standards that reflect the voice of Amazon - Work collaboratively with Project Managers and global stakeholders to develop world-class customer experience - Use a combination of data analysis, user research and content audits to make content decisions, orchestrate content development and drive content improvement - Identify opportunities to improve content performance and usability, as well as content development processes and tools
Depending on the candidates, this role can be based in BERLIN, REGENSBURG, or CORK.
- Bachelor’s degree in a relevant discipline such as journalism, linguistics, digital media or communications - Excellent written and verbal communication skills in Polish and English (fluent level) - Experience in the field of translation and localization or in a professional writing and editing environment is preferred - Experience working in a cross-functional team and international stakeholders - Demonstrated technical proficiency with tools and complex workflows, in content management systems, translation management systems and CAT tools
- Intermediate HTML and/or XML skills - Experience with DITA and Trisoft - Experience with Trados or other CAT tools