• Business Analyst - Customer Reviews

    Standort DE-Berlin
    Datum 1 month ago(12.10.2018 13:25)
    Amazon Development Center Germany GmbH
    Company/Location (search) : Country (Full Name)
  • Job Description

    Work hard. Have fun. Make history.

    Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

    Amazon Reviews are worldwide, complex, and vital to the past and continued success of Amazon in every marketplace. The reviews team in Berlin is responsible for Amazon's worldwide approach to customer engagement and review creation.
    How do we engage customers to share their product experience? What channels and UI experiences engage customers the first time? What keeps them coming back? What metrics and levers should we monitor and influence to understand our review writers?

    These are just a few of the questions you’ll help answer as our Business Analyst for Customer Reviews. Customer reviews are in every marketplace, in many languages, submitted on hundreds of millions of products. Come help make sense of Amazon-scale data as a key stakeholder in driving quality feedback from our customers, used the world over to make informed purchase decisions.

    You will own the analytical road map and drive success by:

    • Developing key metrics and performance indicators to measure overall performance and provide foundation for continuous improvement
    • Using analytical and statistical rigor to solve complex problems and drive business decisions
    • Sourcing and manipulating data from database tables (e.g. Redshift, Oracle) using SQL
    • Developing analytical tools: deep-dive tools, UIs, metrics, and dashboards
    • Performing deep-dives and root cause analysis to answer business questions

    Notwendige Qualifikationen

    • Bachelor's degree
    • Several years of experience as a Business/Financial Analyst, BI Engineer or Systems Analyst preferably in an internet-based company with large, complex data sources
    • Experience with SQL (RedShift/PostgreSQL) and ETL development
    • Experience with data visualization and reporting tools, such as Tableau and Excel
    • Ability to take complex business problems and translate them into clear and accurate results
    • Proven analytical and quantitative skills and an ability to use hard data and metrics to back up assumptions, develop business cases, and complete root cause/ analyses
    • Strong verbal and written communications skills at an executive level that enable you to explain complex insights with clarity and precision

    Wünschenswerte Qualifikationen

    • Master’s degree, MBA or equivalent experience in Computer Science, Information Systems, or related business field.
    • Experience with Tableau and/or other data visualization tools
    • Familiarity with Amazon's cloud infrastructure including EC2, S3 and Redshift

    About our rewards

    We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary and stock units we offer a host of other benefits.

    If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.

    Sounds interesting? We look forward to your application. Please apply online and upload your CV and a letter of motivation in English in one document (max. 5 MB).

    By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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